Mystery Shopping†the Miracle Tool in Business Research

VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories Indexed and Listed at: Ulrich's Periodicals Directory  ©, ProQuest, U. S. A. , EBSCO Publishing, U. S. A. , Cabell’s Directories of Publishing Opportunities, U. S. A. , Open J-Gage, India [link of the equivalent is properly accessible at Inflibnet of University Grants Commission (U. G. C. ], Index Copernicus Publishers Panel, Poland with IC Value of 5. 09 and number of libraries all around the globe. Circled everywhere throughout the world and Google has confirmed that researchers of in excess of 2022 Cities in 153 nations/regions are visiting our diary on ordinary premise. Ground Floor, Building No. 1041-C-1, Devi Bhawan Bazar, JAGADHRI †135 003, Yamunanagar, Haryana, INDIA http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 C ONTENTS Sr. No. TITLE and NAME OF THE AUTHOR (S)HIERARCHY PROCESS MOJGAN RIAZI, DR. YOUNOS VAKIL ALROAIA and DR. ALI AKBAR AMIN BIDOKHTI ASSOCIATION OF TRAINING PRACTICES WITH JOB SATISFACTION IN PUBLIC SECTOR ORGANIZATIONS RIZWAN BASHIR and FARZANA BASHIR STUDYING THE RELATIONSHIP BETWEEN SOCIAL CAPITAL AND TALENT MANAGEMENT IN IRAN STATE MANAGEMENT TRAINING CENTER (SMTC) SAYED ALI AKBAR AHMADI, MOHAMMAD ALI SARLAK, MUSA MAHDAVI, MOHAMMAD REZA DARAEI and SAMIRA GHANIABADI CONTEMPLATIVE SCRUTINY OF THE ADEQUACY OF HERZBERG’S MOTIVATION-HYGIENETHEORY: A VERDICT OF JOB SATISFACTION IN THE MID LEVEL MANAGER IN TELECOMMUNICATION INDUSTRY ABU ZAFAR AHMED MUKUL, SHAH JOHIR RAYHAN and MD. SHAKIB HOSSAIN PLANNING AND MANAGING A SCHEDULED SERVICE DR. IGNATIUS A. NWOKORO REAL INCOME, INFLATION, AND INDUSTRIAL PRODUCTIVITY IN NIGERIA (1970-2005) Dr. OWOLABI A. USMAN and ADEGBITE TAJUDEEN ADEJARE DEVELOPMENT OF SMALL AND MEDIUM ENTERPRISES IN NIGERIA: A PARADIGM SHIFT ADEYEMI, A.ADEKUNLE THE EVALUATION OF KNOWLEDGE MANAGEMENT’S EFFECTIVENESS ON E-LEARNING: A CASE STUDY ON PAYAME NOOR UNIVERSITY OF IRAN BAHAREH SHAHRIARI and KIARASH JAHANPOUR THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND JOB SATISFACTION AMONG PROFESSIONAL STAFF IN VIETNAMESE CONSTRUCTION COMPANIES NGUYEN PHI TAN ANALYSIS OF LIQUIDITY OF SELECTED PRIVATE SECTOR INDIAN BANKS SULTAN SINGH, SAHILA CHOUDHRY and MOHINA PRODUCTIVITY MEASUREMENT OF PUBLIC SECTORS BANKS IN INDIA DR. BHAVET, PRIYA JINDAL and DR. SAMBHAV GARG IMBIBE ETHICAL EDUCATION DR. T.SREE LATHA and SAVANAM CHANDRA SEKHAR MODELING INDIAN MONSOON (RAINFALL) VOLATILITY AS AN INDEX BASED RISK TRANSFER PRODUCT D P. SHIVKUMAR, M PRABHU and DR. G. KOTRESHWAR THE DEVELOPMENT OF SMALL SCALE INDUSTRIES IN MEGHALAYA MUSHTAQ MOHMAD SOFI and DR. Brutal VARDHAN JHAMB REGRESSION MODELS M. VENKATARAMANAIAH and M. SUDARSANA RAO EFFECTIVENESS OF EMPLOYEE RETENTION TECHNIQUES ADOPTED BY BPO COMPANIES WITH REFERENCE TO CHENNAI DR. RANJITHAM. D ROLE OF FOREIGN DIRECT INVESTMENT IN EDUCATION INSTITUTIONS IN INDIA SHABANA, SONIKA CHOUDHARY and DR. M. L.GUPTA AN EXAMINATION OF LONG-RUN AND SHORT-RUN RELATIONSHIP BETWEEN CRUDE OIL PRICE, GOLD PRICE, EXCHANGE RATE AND INDIAN STOCK MARKET R. KANAKARAJAMMAL, S. PAULRAJ and M. V. ARULALAN MYSTERY SHOPPING†THE MIRACLE TOOL IN BUSINESS RESEARCH SHAKEEL-UL-REHMAN and A. VELSAMY THE EMPIRICAL INVESTIGATION BETWEEN EMOTIONAL COMPETENCE AND WORK PERFORMANCE OF INDIAN SALES PEOPLE DR. RITIKA SHARMA MARKETING OF BRANDED PRODUCT IN RURAL AREA: A CONCEPTUAL BASED STUDY ON RURAL MARKET PANKAJ ARORA and AJITHA PRASHANT A STUDY ON EMPLOYEES JOB SATISFACTION WITH SPECIAL REFERENCE TO COACH FACTORY P.MANONMANI and V. UMA E-CRM APPLICATION IN INSURANCE SECTOR AND RETENTION OF CUSTOMERS DASH BISWAMOHAN. and MISHRA RADHAKRISHNA THE USAGE OF SIX SIGMA TOOLS IN BRINGING DOWN THE DEFECTS IN THE HR PROCESSES SREEJA K and MINTU THANKACHAN WOMEN EMERGING GLOBALLY AS THE POTENTIAL MARKET: REASONS, I MPLICATIONS AND ISSUES DR. JAYA PALIWAL URBAN RESIDENTIAL WATER SUPPLY IN GADAG TOWN IN KARNATAKA STATE DR. H BHARADI TECHNICAL ANALYSIS: A TOOL TO MEASURE MARKET VOLATILITY G. B. SABARI RAJAN CO-BRANDED CREDIT CARD †A TAILOR-MADE PRODUCT NICHE FOR CONSUMERS DR.A. JESU KULANDAIRAJ A COMPARATIVE STUDY ON CUSTOMER SATISFACTION WITH SERVICE QUALITY IN PUBLIC AND PRIVATE SECTOR BANKS DR. SAMBHAV GARG, PRIYA JINDAL and DR. BHAVET EMOTIONAL INTELLIGENCE (EI): AN IMPERATIVE SKILL FOR MANAGERS IN THE GLOBAL WORKPLACE SMARTY MUKUNDAN Page No. 1. THE EXTENT OF THE IMPORTANCE OF PERSONALITY INDICATORS OF INDEPENDENT ENTREPRENEUR THROUGH USING GROUP ANALYTICAL 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 8 14 21 29 34 40 45 49 54 57 63 66 72 83 86 91 94 101 104 111 120 123 128 136 140 144 150 153 157 160 REQUEST FOR FEEDBACK INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (R efereed/Juried) Open Access International e-Journal †Included in the International Serial Directories ii http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 CHIEF PATRON PROF. K. K. AGGARWAL Chancellor, Lingaya’s University, Delhi Founder Vice-Chancellor, Guru Gobind Singh Indraprastha University, Delhi Ex.Pro Vice-Chancellor, Guru Jambheshwar University, Hisar FOUNDER PATRON LATE SH. Slam BHAJAN AGGARWAL Former State Minister for Home and Tourism, Government of Haryana Former Vice-President, Dadri Education Society, Charkhi Dadri Former President, Chinar Syntex Ltd. (Material Mills), Bhiwani COCO-ORDINATOR AMITA Faculty, Government M. S. , Mohali ADVISORS DR. PRIYA RANJAN TRIVEDI Chancellor, The Global Open University, Nagaland PROF. M. S. SENAM RAJU Director A. C. D. , School of Management Studies, I. G. N. O. U. , New Delhi PROF. M. N. SHARMA Chairman, M.B. A. , Haryana College of Technology and Management, Kaithal PROF. S. L. M AHANDRU Principal (Retd. ), Maharaja Agrasen College, Jagadhri EDITOR PROF. R. K. SHARMA Professor, Bharti Vidyapeeth University Institute of Management and Research, New Delhi COCO-EDITOR DR. BHAVET Faculty, M. M. Foundation of Management, Maharishi Markandeshwar University, Mullana, Ambala, Haryana EDITORIAL ADVISORY BOARD DR. RAJESH MODI Faculty, Yanbu Industrial College, Kingdom of Saudi Arabia PROF. SANJIV MITTAL University School of Management Studies, Guru Gobind Singh I.P. College, Delhi PROF. ANIL K. SAINI Chairperson (CRC), Guru Gobind Singh I. P. College, Delhi DR. SAMBHAVNA Faculty, I. I. T. M. , Delhi INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories iii http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 DR. MOHENDER KUMAR GUPTA Associate Professor, P. J. L. N. Government College, Faridabad DR. SHIVAKUMAR DEENE Asst.Professor, Dept. of Commerce, School of Business Studies, Central University of Karnataka, Gulbarga ASSOCIATE EDITORS PROF. NAWAB ALI KHAN Department of Commerce, Aligarh Muslim University, Aligarh, U. P. PROF. ABHAY BANSAL Head, Department of Information Technology, Amity School of Engineering and Technology, Amity University, Noida PROF. A. SURYANARAYANA Department of Business Management, Osmania University, Hyderabad DR. SAMBHAV GARG Faculty, M. M. Foundation of Management, Maharishi Markandeshwar University, Mullana, Ambala, Haryana PROF. V. SELVAMSSL, VIT University, Vellore DR. PARDEEP AHLAWAT Associate Professor, Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak DR. S. TABASSUM SULTANA Associate Professor, Department of Business Management, Matrusri Institute of P. G. Studies, Hyderabad SURJEET SINGH Asst. Teacher, Department of Computer Science, G. M. N. (P. G. ) College, Ambala Cantt. Specialized ADVISOR AMITA Faculty, Government M. S. , Mohali FINANCIAL ADVISORS DICKIN GOYAL Advocate and Tax Adviser, Panchkula NEENA Investment Consultant, Chambaghat, Solan, Himachal PradeshLEGAL ADVISORS JITENDER S. CHAHAL Advocate, Punjab and Haryana High Court, Chandigarh U. T. CHANDER BHUSHAN SHARMA Advocate and Consultant, District Courts, Yamunanagar at Jagadhri SUPERINTENDENT SURENDER KUMAR POONIA INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories iv http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 CALL FOR MANUSCRIPTSWe welcome unpublished novel, unique, experimental and great exploration work relating to late advancements and practices in the territory of Computer, Business, Finance, Marketing, Human Resource Management, General Management, Banking, Insurance, Corporate Governance a nd rising ideal models in partnered subjects like Accounting Education; Accounting Information Systems; Accounting Theory and Practice; Auditing; Behavioral Accounting; Behavioral Economics; Corporate Finance; Cost Accounting; Econometrics; Economic Development; Economic History; Financial Institutions and Markets; Financial Services; Fiscal Policy; Government and Non ProfitAccounting; Industrial Organization; International Economics and Trade; International Finance; Macro Economics; Micro Economics; Monetary Policy; Portfolio and Security Analysis; Public Policy Economics; Real Estate; Regional Economics; Tax Accounting; Advertising and Promotion Management; Business Education; Management Information Systems (MIS); Business Law, Public Responsibility and Ethics; Communication; Direct Marketing; E-Commerce; Global Business; Health Care Administration; Labor Relations and Human Resource Management; Marketing Research; Marketing Theory and Applications; NonProfit Organizations; Office Administration/Management; Operations Research/Statistics; Organizational Behavior and Theory; Organizational Development; Production/Operations; Public A

The Right Stuff Essay Example | Topics and Well Written Essays - 750 words

The Right Stuff - Essay Example he story as observed through the eyes of the space explorers and in doing so articulately represents the wide scope of feelings and characteristics it takes to achieve the Right Stuff. By presenting the peruser to the universe of the space explorers, their families, the peril they confronted, and their practically boundless calm grandiosity Wolfe can depict and characterize what is implied by the Right Stuff. The space travelers of the 1960s and 1970s where an examination interestingly as Wolfe so appropriately depicts them in his book. They were the most elevated open personas in America during that time. They were looked for after and venerated. They were appreciated for their dauntlessness and regarded for their mental fortitude. However, they were family men with a sound regard for religion and the estimations of America. The Right Stuff has frequently been viewed as the capacity to glance demise in the face and not squint, however it was more the capacity to keep their head when their general surroundings had gone crazy. The Right Stuff was a fellowship of men that comprehended their place in history before the history was composed and modestly acknowledged their place in it. At the point when coordinated, these qualities became what Wolfe alluded to as the Right Stuff. The Right Stuff was not the bluster and carelessness of men doing accomplishments of expertise and brave that was d irectly out of sci-fi. The Right Stuff was the capacity to stay human notwithstanding these superhuman occasions. Wolfe gives the peruser a sign of what the Right Stuff is from the get-go in the book. Wolfe composes, ...herein the world was separated into those that had it and those that didn't. This quality, this it, was never named, be that as it may, nor was it discussed in any capacity (24). The Right Stuff was an exceptional character characteristic that couldn't be handily portrayed. Those that had it knew it, and those that didn't likewise knew it. They realized who had a place with each club. It could be promptly perceived and noted, however definition was increasingly tricky. The quality is known to exist, yet less is thought about its substance. The

turn the dial to 88.1

turn the dial to 88.1 Up until last Thursday, my only on-air experience was the one time I won season passes to Astroworld from a failing radio station back in my hometown, and yelled and jumped up and down. I never told my mom how I lost my season pass the first day I had it; I just never asked to go back. So last Thursday, one of my friends, Shaye, who has a radio show on WMBR, the MIT radio station, invited a few of us to go join him on the air since the jockey that had the two hour slot before him was out that week, and he was filling in. So after grabbing a bite to eat at Cinderellas, we head over to the Walker basement for the show. Id never been down to WMBR before so it was pretty cool. Their music collection is incredible. Shayes show highlights Celtic Rock, and our show had a little bit of everything, some Trans-Siberian Orchestra, some Mercury Program, and some DJ Tiesto. I hear that during Orientation, they let people come down to the studio and do 30 minute shows, I might impersonate a freshman and try it. If Im in Boston next summer, does anyone want to apply for a radio show with me? Friday night, I went to a going-away dinner for my friend Dexter 05 at TGI Fridays, and later that night played Mafia where surprisingly I, as one of the Mafia, managed to stay alive. As for the rest of the weekend, I finally managed to halfway move rooms as each semester we shuffle rooms in the house. Ill move the rest of it some other time. This upcoming week will be really exciting, Wednesday, the pre-Orientation program Ill be a counselor for begins, and well be doing some pretty fun stuff including BLUE MAN GROUP. Oh and last Wednesday, I went to a Bhangra performance. I was inspired to learn how to dance bhangra. word. Post Tagged #WMBR